BEGIN:VCALENDAR VERSION:2.0 PRODID:-//wp-events-plugin.com//7.4.13//EN TZID:Europe/Bucharest X-WR-TIMEZONE:Europe/Bucharest BEGIN:VEVENT UID:0-145@academies.trainerplaza.com DTSTART;TZID=Europe/Berlin:20270510T090000 DTEND;TZID=Europe/Berlin:20270512T163000 DTSTAMP:20261108T063050Z URL:https://academies.trainerplaza.com/events/itil-experience-en-version-5 -3/ SUMMARY:ITIL® Experience EN (version 5) DESCRIPTION:/* Polychor event layout: shows only the Elementor layout on ev ent pages and keeps Events Manager's styles off it */.single-event article >.entry-header{display:none!important}.single-event .em-event-single>.em-i tem-header{display:none!important}.single-event #comments{display:none!imp ortant}.single-event .em-event-single>.em-event-content{margin:0!important }.single-event .em-event-content .elementor p{display:none!important}.sing le-event .em-event-content .elementor .elementor-widget-text-editor>p\,.si ngle-event .em-event-content .elementor p.elementor-icon-box-description{d isplay:block!important}.single-event .em-event-content .elementor .element or-widget-text-editor>p{margin:0 0 1em!important}.single-event .em-event-c ontent .elementor .elementor-widget-text-editor>p:last-of-type{margin-bott om:0!important}.single-event .em-event-content .elementor p.elementor-icon -box-description{margin:0!important}.single-event .em-event-content .eleme ntor br{display:none!important}.single-event .em-event-single>.em-event-bo okings{background:#fff\;border:1px solid #E7E2F5\;border-radius:16px\;padd ing:32px\;margin:8px 0 48px\;box-shadow:0 6px 20px rgba(31\,26\,61\,.06)\; overflow:hidden}.single-event .em-event-single>.em-event-bookings>h2{font- size:30px!important\;font-weight:700!important\;line-height:1.25!important \;color:#1F1A3D\;margin:0 0 20px!important\;letter-spacing:normal!importan t}.single-event .em-event-single>.em-event-bookings .em-event-booking-form {margin:0!important\;width:100%!important\;max-width:100%!important}.pc-bi g{font-size:18px\;font-weight:700\;line-height:1.35\;color:#1F1A3D}.pc-sub {font-size:15px\;line-height:1.5\;color:#4A4660\;margin-top:4px}.pc-cats u l.event-categories{list-style:none!important\;margin:0!important\;padding: 0!important\;display:flex\;flex-wrap:wrap\;gap:8px}.pc-cats ul.event-categ ories li{margin:0!important\;padding:0}.pc-cats ul.event-categories li a{d isplay:inline-block\;padding:6px 12px\;border-radius:999px\;background-col or:#F6F3FE!important\;color:#6B3FD4!important\;font-weight:600\;font-size: 14px\;line-height:1.3\;text-decoration:none}.pc-cats ul.event-categories l i a:hover{background-color:#ECE6FD!important\;color:#5530B3!important}.pc- a2c .em-event-add-to-calendar{border:1px solid #6B3FD4!important\;color:#6 B3FD4!important\;background:#fff!important\;border-radius:8px\;padding:8px 14px\;font-weight:600\;font-size:14px} Instructor-led virtual trainin g ITIL® Experience EN (Version 5) Learn to embed human-centred and AI-aware design into digital products and services\, aligning trust\, perc eption and value across the lifecycle. \n \n \n Accredited ITIL® training\n \n \n \n Exam voucher included\n \n \n \n Taught in English\n \n \n \n Book your pla ce\n \n \n What you will learn\n \n \n \n When [event]#_EVENTDATES#_EVE NTTIMES (#_EVENTTIMEZONE)[/event][event]#_EVENTADDTOCALENDAR[/event] \ n \n Price [event]#_EVENTPRICERANGEExcluding VAT. Course mater ials and exam voucher included[/event] \n Book your place\n \n \n Event type [event]#_EVENTCATEGORIES[/event] \n \n \n Human-centred experience \n \n \n Embed human-centred\, AI-aware design into digital products and s ervices across the lifecycle. \n \n \n Trust and perception \n \n \n Understand how perception\, enga gement and emotional responses shape trust and long-term value co-creation . \n \n \n Exam included \n \n \ n Your exam voucher is part of the course and can be used within 12 m onths of finishing it. \n At a glance \n \n For mat Live virtual classroom \n \n Level Builds on Foundation \n \n Exam Voucher included \n \n Language English \n \n Trainer Robert Ed ward Pinnington About the course ITIL® Experience (Version 5) gives you the expertise to embed human-centred and AI-aware design into digital products and services\, so that trust\, perception and value stay aligned across the lifecycle.You learn how customer perception\, engagement and em otional responses shape long-term value co-creation\, and gain the framewo rks to navigate complex user journeys\, evaluate experience evidence and b uild trusted relationships across all operational dimensions. What will you learn? \n \n \n How experience arises \n \n \n How anticipation\, perception and evaluation sha pe engagement\, trust and value co-creation over time. \n \n \n Journeys and moments \n \n \n How ser vice journeys\, experience moments and functional and relational interacti ons emerge across the lifecycle. \n \n \n Evaluat ing experience evidence \n \n \n Apply criteria such as trustworthiness and coherence to evaluate experience evidence. \n \n \n Digital experience \n \n \n Digital experience as feelings\, thoughts and bodily responses to digit al products and services\, and why it matters. \n \n \n The four dimensions \n \n \n How each of the ITIL four dimensions of product and service management shapes and improves experience. \n \n \n Continual experience improv ement \n \n \n The notice–interpret–hypothesize –experiment approach within the ITIL Continual Improvement Model. \n \n \n Roles and tensions \n \n \n The roles\, needs and tensions of users\, customers\, sponsors and pro viders in real journeys. \n \n \n Capturing exper ience \n \n \n Experience capture\, the experience d omains\, and why metrics are hypotheses that reflect only part of the huma n experience. \n \n \n AI\, trust and ethics \n \n \n How AI affects trust and perception\, and how A I governance and digital ethics ensure responsible use. \n Who s hould attend This course is for IT service management practitioners invol ved in managing the operation and end-to-end delivery of IT-enabled digita l products and services: \n \n \n IT servic e management practitioners\n \n \n \n People who manage the operation of digital products and services\n \n \n \n People responsible for the end-to-en d delivery of IT-enabled products and services\n \n \n Prerequisites Any ITIL 4 certification\, ITIL Foundation (Version 5) or I TIL Foundation Bridge (Version 5). Exam results are only released with pro of of completed training through an accredited training organisation or IT IL official eLearning. What is included \n \n \n Official Learner Workbook \n \n \n PeopleCert’ s ITIL® Experience (Version 5) workbook\, with the syllabus\, a quick ref erence guide and two sample exams. \n \n \n Onlin e training environment \n \n \n Access to the People Cert ITIL Experience (Version 5) online training environment. \n \n \n Official ITIL Experience book \n \n \n The digital edition of the official ITIL Experience (Version 5) b ook. \n \n \n Exam voucher \n \n \n Take the ITIL Experience exam within 12 months after completing t he course. \n Booking for a group? Prices are shown without VAT \; VAT may be added depending on your location. After your booking we cont act you with the final price. You can also buy course vouchers in advance and use them for any future course. Do you have a group of at least three participants? Ask us for a group discount. \n Ask about gro up prices\n \n \n \n Your trainer \n \n \n Robert Edward Pinnington is your trainer for this course. \n \n Trainer profile on LinkedIn\n \n \ n \n Language \n \n \n This course is given in English with English courseware. \n Ready to start with ITIL® Experience? Reserve your place in the booking form below. \n Book your place\n ATTACH;FMTTYPE=image/jpeg:https://academies.trainerplaza.com/wp-content/up loads/2026/11/ITIL-Experience-Version-5-small.png CATEGORIES:English,Europe,ITIL 5 EN,Robert Edward Pinnington END:VEVENT BEGIN:VTIMEZONE TZID:Europe/Berlin X-LIC-LOCATION:Europe/Berlin BEGIN:DAYLIGHT DTSTART:20270328T030000 TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST END:DAYLIGHT END:VTIMEZONE END:VCALENDAR